Ricardo, the PR manager of a firm, wants to inform a customer of some of its new policies. He creates a document and wants to send the file to the customer in the most appropriate way. What form of communication should Ricaro use?

Ricardo should use the polite document form to inform the customer.

Explanation:

Ricardo should use the polite form of document, which involves:

-Date

-A proper salutation (Dear Mr.)

-A polite language vocabulary in the content using connectors such as nevertheless, despite, however, etc.

-A proper enclosure (Yours sincerely, at your services ...)

-Your signature