The quality of services depends on who provides them as well as when, where, and how they are provided. Which characteristic of services does this describe?

Question

Biology

Atkins

1 July, 14:17

The quality of services depends on who provides them as well as when, where, and how they are provided. Which characteristic of services does this describe?

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Answers (1)

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Serena Francis · Answer 1

The quality of the service consists in meeting the expectations that a customer has about how well a service allows him to meet his needs.

Explanation:

The components of quality in service include:

- Reliability, is the ability to offer the service in a safe, accurate and consistent manner. Reliability means providing the service well from the first time.

-Accessibility. Service companies should make it easier for customers to contact them and to receive a fast service.

-Response, is the provision that serves and gives a fast service.

-Security. Clients should perceive that the services that are being provided lack risks.

-Empathy, put yourself in the client's situation, to know how they feel.

-Tangibles. Both the physical facilities and the team of the organization must be the best possible and the employees must be well presented.