In tqc, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

a. True

b. False

This is true. When stopping the line, you are saving the company money by finding the problem and fixing it. This way the consumer doesn't have to bring it back, a recall docent need to be published and your company keeps its good reputation in the market. It costs more to get new customers, when a company has been negatively exposed to the media.

Tom Peters said that the average unsatisfied customer will tell at least nine others about their experience.