At mcdonald's, workers are expected to use a "six steps" process when interacting with customers. these steps can become monotonous and workers can become frustrated as they have no control over the overall process, given that they do not own any part of their workplace or goods produced. this can lead to

With the six steps process that is expected for the workers to do with interacting the customers, it could make the workers feel things that would cause negative response such as seen above, like having frustrations and gain no control for the job that is being done is monotonous. Because of it, it would likely lead the workers to feel alienated or alienation, this makes a person feel isolated or lonely that would make them feel that they don’t belong with the job that they are taking on.