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28 October, 16:29

Which is the correct activity to carry out the "how do we get there" phase of the continual service improvement approach?

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  1. 28 October, 17:12
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    To carry out the "How do we get there" phase of the Continual Service improvement approach, the correct activity to do is the service and process improvement.

    In order to learn from past successes and failures, the Continual Service Improvement (CSI) process uses methods from quality management.
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