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15 February, 12:20

Universal containers is considering a knowledge-centered support (kcs) implementation. which benefit can be expected from kcs adoption?

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  1. 15 February, 12:36
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    Knowledge-centered service (KCS) is a facility delivery process that centers on information as the main asset of the organization realizing it. Its methodology is to mix use of a knowledge foundation into the workflow. So from there, the answers are:

    Enhanced use of resources

    Reduced issue resolution time

    Augmented call routing accuracy
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