Fedex gives its employees significant discretion in taking action to solve customer problems. this is referred to as

Question

Business

Kimberly May

25 May, 06:41

Fedex gives its employees significant discretion in taking action to solve customer problems. this is referred to as

+1

Answers (1)

Know the Answer?

Hot Pepper · Answer 1

Fedex gives its employees significant discretion in taking action to solve customer problems. this is referred to as empowerment. Employees is given more authority to solve problems. The empowerment gives customers the feeling that their concerns are being addressed and gives employees the feeling that their expertise matter.