What is the purpose of total quality management, defined as the principle that every member of staff must be committed to maintaining high standards of work in every aspect?

The Management of Total Quality is composed of three paradigms: conceptualizing its main purpose, Management: the management system with steps such as planning, organizing, controlling, leading, etc. Total: broad organization, and Quality: with its usual definitions and all its complexities.

The concept of quality includes customer satisfaction and applies to both the product and the organization. Total Quality aims, with the final idea of customer satisfaction, obtain benefits for all members of the company. Therefore, it is not only intended to manufacture a product with the sole purpose of selling it, but also covers other aspects such as improvements in working conditions and in the training of personnel. The concept of total quality is an allusion to continuous improvement, with the aim of achieving optimum quality in all areas.