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16 July, 16:10

Describe a situation in which there could be a conflict of interest between an IT consultant's self-interest and the interests of a client. How might this potential conflict be addressed?

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  1. 16 July, 18:17
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    An example of a situation in which there could be a conflict of interest between an IT consultant's self-interest and the interests of a client is a delay in duration for completion of a project.

    This potential conflict can be addressed by providing a report of activities that have ensued within the time lapse and give reasons for extension of time.

    Explanation:

    An IT consultant saddled with the responsibility of developing a website for a client could have a disagreement with the client if he does not deliver on the job as at when due.

    This could be due to his inability to concentrate on the project as a result of other personal engagements he has which could make him earn more.

    To assuage his client's disapproval, he can present a detailed report showcasing the progress on the project and estimate an additional time to complete it.

    He must be calm and courteous in his approach no matter how infuriated his client is.
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