You have just been promoted from a supervisory role to a mid-level management position overseeing several work teams. You are eager to strengthen your managerial skill set to meet the challenges of your new role. What skill set should be your particular focus in this role as you foster teamwork, manage conflict and encourage improvement?

A good manager must first have a knowledge of the company's set of ethics and policies, and exercise it in an exemplary manner. Leadership is also an important factor for good management, a good leader should be open to dialogue, exercise inclusion and participation, assisting employees in their difficulties and motivating them with example, organization and discipline.