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21 June, 22:45

Sonja is a barista. Her manager has been hearing reports that Sonja's lattes taste like the milk is burned. Her manager talks to Sonja about these reports and shows her some tricks for steaming the milk to the correct temperature. This is an example of which type of control?

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  1. 22 June, 00:26
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    Answer: Feedback

    Explanation: In simple words, it refers to a form of controlling strategy under which the manager guides the performance of a subordinate by expressing their views on their current performance either in form of compliments or as suggestions.

    In the feedback process, if the current performance comes to be negative then the manager provides corrective actions along with the information that a deficiency has occurred.

    In the given case, Sonja's manager showed her some tricks of how she can improve her performance. Thus we can conclude that th given case is an example of feedback.
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