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20 September, 13:16

19. Because IMs are personalized, you may want to use them in ways that reflect your own personality rather than the norms of business communication in your specific organization.

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  1. 20 September, 13:24
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    Answer and Explanation:

    This is not true. Since, instant messages require prompt communication many people think that it could be used causally. Which is false. In a business organization it is vital that you follow the standard operating procedure as well as follow the formal way of communication. Especially when it comes to communication through email.
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