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14 July, 17:41

Which of the following are characteristics of a well-designed service system? a. It is rigid and inflexibleb. Each element of the system is consistent with the operating focus of the firmc. It provides an impenetrable barrier between front - and back-office parts of the systemd. It is user-friendly

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  1. 14 July, 18:12
    0
    Option B and D

    Explanation:

    The one of the most important feature is that each element is consistent with the requirement of the firm. Which means that the it fulfills the purpose completely without any issues. The another best characteristic is it can be managed easily I mean it is user friendly.
  2. 14 July, 20:21
    0
    The correct answers are letters "B" and "D": Each element of the system is consistent with the operating focus of the firm; It is user-friendly.

    Explanation:

    Service Systems are Information Technology (IT) sources that are used by companies to optimize customers' assistance. It is recommended for the service system to be designed according to the company's business. Well-designed service systems are consistent with the strategy of the firm, user-friendly, should meet consumers' expectations, be easy to sustain, cost-effective, and must represent a value for the customer.
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