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29 July, 08:20

Employees and customers are treated like a family at State Street Coffee House. Jason and Jill, the owners, work to encourage unity to increase their employees' job satisfaction and commitment. At their coffee house, Jason and Jill have built a (n)

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  1. 29 July, 11:24
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    Clan culture

    Explanation:

    The word "clan" refers to a group of people who belong to the same family.

    Clan culture in organizational context, refers to treating employees and customers as if they form part of a family.

    Such a culture is driven by common agreement and goals and carrying on similar values and beliefs.

    In the given case, at the coffee house, the owners aim for group unity and employees customers alike are treated as if they represent one family. This indicates clan culture being followed at State Street Coffee.
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