Describe a real or made up situation that required negotiation.

A food delivery truck rear ended an expensive BMW high end vehicle that was parked the owner of the car was furious and very upset he might turn aggressive towards the truck driver. the aggression might be of a scale of 9 out of 10. the aggression is caused due to the damage of his brand-new car.

now the driver only has the option of calming down the owner of the car by explaining his guiltiness and apologize to the car owner and calm him down. he should take necessary actions to suppress the car owner's aggressive behavior by calling the cops and inform the insurance agent.