Your large firm is about to change to a customer centered organization structure in which employees who have rarely had customer contact will now likely significantly influence customer retention. As part ogf the transition, your superior wants an accurateevaluation of the morale of the firm's large computer technicians. What type of sample would you draw if it was to be an unrestricted sample?

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Mya Patel

14 February, 07:22

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Cochran · Answer 1

a sample from workers who had contact with the customers already