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14 February, 18:37

Scott discusses how the general manager runs the store, and is responsible for the operations and for the performance of the restaurant overall. This is an example of what concept from job characteristics theorya) Satisfaction b) Skill variety c) Autonomy d) Feedback

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  1. 14 February, 22:00
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    The correct answer is letter "C": Autonomy.

    Explanation:

    American economists Greg R. Oldham and J. Richard Hackman in their book "Organizational Behavior and Human Performance" (1976) proposed the Job Characteristics Theory (JCT) comprising their model in five (5) dimensions: Skill variety, Task identity, Task significance, Autonomy, and Feedback.

    Autonomy refers to the freedom employees have at work to schedule their work and determining the steps they want to follow to perform their duties compared to other employees or the overall strategy of the company. Thus, Scott exemplifies this characteristic of the JCT by analyzing how the manager of the store he works for runs the businesses.
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