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12 December, 12:34

What is the implied service rate at a bank teller window if customer demand is 27 customers per hour; four bank tellers are on duty; and their labor utilization is 90 percent?

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  1. 12 December, 12:48
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    Implied service rate is 7.5 customers per hour

    Explanation:

    The percentage of time a person spends to do a billable work. It is the time that a firm consume to serve the customers.

    Utilization rate = Demand Rate / (Service rate x Number of servers)

    90% = 27 / (Service rate x 4)

    0.9 = 027 / (Service rate x 4)

    Service rate x 4 = 27 / 0.9

    Service rate x 4 = 30

    Service rate = 30 / 4

    Service rate = 7.5 customers per hour
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