Small businesses can often provide more personalized customer service than bigger rivals. A. trueB. False

Answer: True.

Explanation:

Personalized services are services that are flexible in delivery and can change with individual preferences.

Smaller businesses find it easier to render customised services to their customers, because their customers are fewer and they are eager to get more, which makes them to put in extra effort, in satisfying each customer.

Bigger businesses have a larger customers population and has a difficulty most times in totally satisfying their every needs.