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7 May, 07:36

Members of Verdure pay a premium price for their gym membership and are accustomed to professional, attentive customer service. Service quality depends not only on who provides the service, but also when, where, and how the services are provided. The Spa wants to ensure that its consumers receive the highest level of service at every interaction. What policy would most effectively reduce service variability and increase customer value?

a. Design a descriptive protocol for each spa service including clear delivery standards. b. Allow therapists to adjust the delivery of spa services based on client request. c. Give therapists flexibility to adjust spa service delivery based on their professional strengths.

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  1. 7 May, 10:21
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    The correct answer is a. Design a descriptive protocol for each spa service including clear delivery standards.

    Explanation:

    A descriptive study is a type of methodology to apply to deduce a good or circumstance that is being presented; It is applied describing all its dimensions, in this case the organ or object to be studied is described. Descriptive studies focus on collecting data that describes the situation as it is.

    The classic descriptive studies are case series studies and prevalence studies.
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