The most likely cause of resistance to change in this situation is:

a. managers and employees having different goals

b. the employees' lack of understanding and trust

c. self-interest on the part of the employees

Letter b is correct. The employees' lack of understanding and trust.

Explanation:

Resistance to changes in the workplace can be influenced by several factors. In the case of the above question, the most appropriate answer is that one of the causes is the lack of understanding and confidence that employees perceive a change.

An organization is a changeable system, so changes occur due to several factors, and are important for the company to position itself and remain competitive in the market.

Therefore, changes in organizational behaviors and procedures always generate some type of resistance, usually motivated by a lack of understanding and confidence that the change will bring positive results for the work to be carried out.

To avoid this situation, it is necessary for managers to adopt clear and transparent communication to explain the implementation of change at all organizational levels, demonstrating confidence and security for the worker by proposing adequate training for the changes that will occur in the organizational environment.

It is important that the perception of the members of the company is positively impacted with the certainty that the change will be positive as a whole.