Business letters can be used to request information or action. Familiarize yourself with the organization of these direct request letters so that you can communicate your purpose and achieve a positive outcome. The body of a direct request letter shouldexplain the request logically. Read the following scenario, and answer the following question. Your manager asks you for advice about the tone of a request letter she is composing to an irate customer. What advice would you give? Match the tone of the irate customer. Express appreciation in a fresh and efficient manner. Use emoticons within the text to ensure correct tone.
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