Customer service representatives (CSRs) often conceal their frustration when serving an irritating customer. This behavior from the CSRs is an example of:
A. Cognitive dissonance
B. Cognitive response
C. Emotional labor
D. Judgmental evaluation
E. Emotional attribution
Answers (1)
Know the Answer?
Not Sure About the Answer?
Find an answer to your question ✅ “Customer service representatives (CSRs) often conceal their frustration when serving an irritating customer. This behavior from the CSRs is ...” in 📘 Business if you're in doubt about the correctness of the answers or there's no answer, then try to use the smart search and find answers to the similar questions.
Search for Other Answers
You Might be Interested in
A citizen of York purchased a truck in 20X3 for $50,000. On June 10, 20X9, she donated the truck to York. The fair value of the truck on the date of donation was $30,000.
Answers (2)
Bob and Cindy are the same age. At age 25 Cindy began saving $2,000 a year while Bob saved nothing. At age 50, Bob realized that he needed money for retirement and started saving $4,000 per year while Cindy kept saving her $2,000.
Answers (1)
In your initial study, you noticed that your participants tended to say they strongly agreed with all of the items on your questionnaire when doing a follow up study, how would yout ell that your original participants suffered from acquiescence bias
Answers (1)
Winkler, a CPA, provided accounting services to a client, Thompson. On December 15 of the same year, Thompson gave Winkler 100 shares of Foster Corp. as compensation for services.
Answers (1)
Prepare a service blueprint for each of these banking transactions: a. make a savings deposit using a teller. b. apply for a home equity loan solutions
Answers (1)
New Questions in Business
Which of the following items is not a temporary difference? A. Vacation pay accrued for tax purposes in a prior period is deducted in the current periodB. Tax depreciation for the period exceeds book depreciationC.
Answers (1)
1. Expansion will always come with additional expenses True or False 2. Whether the business owner likes the type of business he or she is in is not important True or False 3. Many Franchises require franchisees to pay royalties True or False 4.
Answers (2)
In all careers, there are both hard skills and (blank) skills that are important for success.
Answers (1)
What is the definition of derived demand? a. consumer demand for a product, stimulated by lack of availability of another product b. demand, due to advertising, for goods and services that are luxuries rather than basic necessities c.
Answers (1)
In a competitive market, no single producer can influence the market price because many other sellers are offering a product that is essentially identical. consumers have more influence over the market price than producers do.
Answers (1)