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26 October, 09:00

Which of the following statements is not the goal of total quality management? A) Managing the entire organization so that it excels on all dimensions of products and services that are important to the customer B) Ensuring that the organization's systems will never produce a defective product or service C) The careful design of the product or service. D) Ensuring that the organization's systems can consistently produce the product or service as it is designed

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  1. 26 October, 10:24
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    Yes the (C) the careful design of the product or service.
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