Last week, some teenagers came into the store and were very loud. They also made jokes about stealing from the store, although store staff did not observe them pocketing any items. Taylor got so angry at their behavior that she screamed at them to "Get out! Get out of this store right now and don't ever come back!" They left immediately, but then she called the police. Other customers were disturbed by her outburst and the police presence and wondered whether they were in danger. A customer caught her outburst on his cell phone, and the video soon went viral on the Internet.
Identify the type of bias:
a. Perpetuating the status quo.
b. Being influenced by emotions.
c. Overconfidence.
d. Being influenced by initial impressions.
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