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20 March, 11:21

What is a philosophy that aggressively seeks to improve product quality by eliminating causes of product defects and making quality an all-encompassing organizational philosophy? A. BPR B. TQM C. SPC D. CQI E. JIT

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  1. 20 March, 12:26
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    Business Process Re-engineering is business philosophy that seeks to improve product by eliminating causes of product defects and making quality an all-encompassing organizational watchword.

    Hence A is correct

    Explanation:

    It is an holistic approach to rearranging business and organisation's workflows with a view to identifying sub-optimization and inefficiencies that are deep-rooted in its processes which are cost-consuming but do not add value to business bottom-line (profitability).

    Implementing a BPR project is a painstaking effort in that it is a way of telling employees to dump old ways of doing of things which they are probably more comfortable with and embrace change. This is the case as an average human tends to resist change.
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