Samir, an HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision making and interpersonal relations. What method of delivery should Samir choose?

Answer: role-playing

Explanation: Samir should choose role playing technique for the delivery. Under this technique, the participants of the class will play the role of the member of the team and assumes a virtual authority.

By using this technique Samir can make the participants closely fell the sense of responsibility they have to bear and have a glimpse of job they will be performing in the future.

Hence, role-playing is the best technique that Samir can use.