Universal Containers would like to remove data silos and connect their legacy CRM together with their ERP and with Salesforce. Most of their sales team has already migrated to Salesforce for daily use, although a few users are still on the old CRM until some functionality they require is completed. Which two techniques should be used for smooth interoperability now and in the future? (Choose 2 answers)

From the options the two techniques that should be used for smooth interoperability now and in the future are

a. Specify the legacy CRM as the system of record during transition until it is removed from operation and fully replaced by Salesforce.

b. Work with stakeholders to establish a Master Data Management plan for the system of record for specific objects, records, and fields.

Explanation:

Join the legacy CRM and Deal for interested parties are two techniques.

Indicate the conventional CRM as the record system throughout the transition up to Sales force's removal and replacement.

Creates a comprehensive data management strategy for tracking processes for certain objects, databases, and areas, for stakeholders

What's a legacy process when it comes to CRM?

An old system mostly based on a customer-server in-house design. The application functions on a SQL Server or Oracle interface. There are one or more different application servers for Windows 2000 or 2003.

MDM (Master Data Management) is used in the sector as a tool for identifying and handling an organization's important data to provide, by data management, a single event of reference. The mastered data can include lookup tables - the collection of allowable values and quantitative data supporting decision-making.