Nordstrom, an upscale department store, has a well-known reputation for going the extra mile to serve its customers. This reputation for excellent customer service will most likely result in:

a. product design excellence.

b. mission statement satisfaction.

c. sustainable price decreases.

d. a sustainable competitive advantage.

e. producer excellence.

Question

Business

Brenton Farrell

6 February, 15:21

Nordstrom, an upscale department store, has a well-known reputation for going the extra mile to serve its customers. This reputation for excellent customer service will most likely result in:

a. product design excellence.

b. mission statement satisfaction.

c. sustainable price decreases.

d. a sustainable competitive advantage.

e. producer excellence.

+4

Answers (1)

Know the Answer?

Colin Mckenzie · Answer 1

The answer is: D) a sustainable competitive advantage

Explanation:

Nordstrom can achieve a sustainable competitive advantage if its abilities and attributes are different from its competitors and they make the company stand out (for good reasons) form the rest of department stores.

If their reputation for excellent customer service (which is a great attribute) can be sustained over time, it will become a sustainable competitive advantage.