For the purpose of process analysis, which of the following measures would be considered an appropriate flow unit for analyzing the main operation of a gas station: (More than one answer can be selected)

a. Sales Dollars

b. number of gasoline pumps

c. number of employees working per day

d. number of customers served per day

The correct answer is letter "A" and "D": Sales Dollars; number of customers served per day.

Explanation:

Process analysis is the method by which activities are defined based on relevant facts that lead to understanding a business's workflow. This analysis includes taking into account the inputs, the outcomes and the main production factors in the process.

So, to analyze the process flow of a gas station evaluating the sales in dollars and the number of customers attended by day could contribute in that matter.

a. Sales Dollars

d. number of customers served per day

Explanation:

In process analysis, flow unit can be described as the fundamental unit of analysis in any scenario whatsoever. This can include the customers, phone call, money, goods produced etc. Furthermore, the flow rate is simply the number of flow units. From the example, Sales Dollars and the number of customers served per day are appropriate flow units, while gasoline pumps and employees working are all resources and not flow units.