Luis, the sales manager of IT Sales, mentioned to his assistant, Marla, "I just got off the phone with one of our best customers and he told me about quite a few customer service issues, and I'm glad he took the time to call. You know, most people will not call a company when they have a problem; they just tell friends, family, and coworkers." This statement about who customers call when complaining about faulty customer service is accurate. (True/False)

Question

Business

Aydin

4 January, 03:41

Luis, the sales manager of IT Sales, mentioned to his assistant, Marla, "I just got off the phone with one of our best customers and he told me about quite a few customer service issues, and I'm glad he took the time to call. You know, most people will not call a company when they have a problem; they just tell friends, family, and coworkers." This statement about who customers call when complaining about faulty customer service is accurate. (True/False)

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Alena Hanson · Answer 1

True

Explanation:

This statement about who customers call when complaining about faulty customer service is true because Luis stated that some customers will call the business and actually mention customer service issues and Luis mentioned that most customers tend to complain to their families, friends and co-workers and don't phone or consult with the business about their customer service issues. This proves that this statement is accurate