Assume you are a manager at Nordstrom, a department store with high social demands as a result of its strong focus on customer service. You already assess cognitive ability for incoming employees, but now you also want to obtain measures of personality. Of the Big Five, which of the following two factors would be the most valid predictors of performance?

a. Conscientiousness and openness to experience

b. Neuroticism and agreeableness

c. Agreeableness and openness to experience

d. Conscientiousness and extraversion

e. Neuroticism and extraversio

Question

Business

Harley Neal

28 March, 17:00

Assume you are a manager at Nordstrom, a department store with high social demands as a result of its strong focus on customer service. You already assess cognitive ability for incoming employees, but now you also want to obtain measures of personality. Of the Big Five, which of the following two factors would be the most valid predictors of performance?

a. Conscientiousness and openness to experience

b. Neuroticism and agreeableness

c. Agreeableness and openness to experience

d. Conscientiousness and extraversion

e. Neuroticism and extraversio

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Answers (1)

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Lilah Doyle · Answer 1

Neuroticism and extraversion

Explanation:

Neuroticism and extraversion would be the most valid predictors of performance

Incoming employees who score high on neuroticism are more likely than average to be moody and to experience such feelings as anxiety, worry, fear, anger, frustration, envy, jealousy, guilt, depressed mood, and loneliness. Such employees would respond badly to stress.

Extraversion is to possess outgoing, talkative and energetic behavior.