A Motel 6 franchisee does not do a good job managing the housekeeping staff and is slow at addressing repairs. Customers check-in to their rooms and are frequently cut or injured on broken fixtures. They often ask to be moved to another room or to check out of the hotel completely. This customer experience reflects poorly on the brand and exposes the company to potential liability. This is an example of:
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Home » Business » A Motel 6 franchisee does not do a good job managing the housekeeping staff and is slow at addressing repairs. Customers check-in to their rooms and are frequently cut or injured on broken fixtures.