Which of the following best represents the role of operations management (OM) ? A. OM only plays an important role in services B. OM only plays an important role in manufacturing C. OM plays a vital role in manufacturing, and a minor role in services D. OM plays an equally important role in both manufacturing and services

Answer: D. OM plays an equally important role in both manufacturing and services

Explanation: Operations management is the activity carried out for production in terms of development and coordination, with the objective of achieving competitive advantages.

Therefore, it is indifferent if a company operates in a manufacturing or service company, because the functions of the operations manager will be the same and will have the same relevance.

Example: An operations manager of a clothing factory will have the same functions as a manager in an airline, what will differentiate the goals will be the activities of the company.