Biyu is making arrangements to use a third-party service provider for security services. She wants to document a requirement for timely notification of security breaches. What type of agreement is most likely to contain formal requirements of this type?

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Business

Werner

12 May, 22:13

Biyu is making arrangements to use a third-party service provider for security services. She wants to document a requirement for timely notification of security breaches. What type of agreement is most likely to contain formal requirements of this type?

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Mckenzie Church · Answer 1

Service level agreement (SLA).

Explanation:

Service level agreement (SLA) is an agreement on particular baspects of service between a service provider and a client. It involves aspects such as quality, availability and responsibilities that will be binding on the service provider in this relationship.

There are 3 types of SLAs: service-based SLA, customer-based SLA, and multi-level SLA.

SLAs apart from defining expected service level, also includes measurements that is used to guage service, and penalties in case of breach.