You are working on a client-driven project. You were told very specific operating guidelines up front, and the client has used these to critique you throughout the project. Nevertheless, your final output met or exceeded all client standards. After delivering the product, your supervisor says that the client is not happy because several standards were not met. None of these standards were communicated to you during the project. Because of the time and energy you invested, you are very upset. What would be the best response? a - Phone the client to request a meeting to discuss their concerns. b - Make copies of the initial project specifications sheet and send it to your supervisor. c - Offer to make the changes to the product and explain to your supervisor what happened. d - Document the initial project guidelines and the estimated time and cost to meet the client's surprise requests

Question

Business

Amira Zhang

11 April, 13:26

You are working on a client-driven project. You were told very specific operating guidelines up front, and the client has used these to critique you throughout the project. Nevertheless, your final output met or exceeded all client standards. After delivering the product, your supervisor says that the client is not happy because several standards were not met. None of these standards were communicated to you during the project. Because of the time and energy you invested, you are very upset. What would be the best response? a - Phone the client to request a meeting to discuss their concerns. b - Make copies of the initial project specifications sheet and send it to your supervisor. c - Offer to make the changes to the product and explain to your supervisor what happened. d - Document the initial project guidelines and the estimated time and cost to meet the client's surprise requests

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Answers (1)

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Guadalupe Erickson · Answer 1

The correct answer is letter "C": Offer to make the changes to the product and explain to your supervisor what happened.

Explanation:

In front of every problematic situation, a solution must be offered beforehand. If the other party is alleging were are guilty of something, we must review what or role in the situation was to confirm if we did what we were requested to do. Just like in the example, the guidelines we were hired for were met but the client replied stating they were not. In such a case, the whole situation must be explained to the supervisor in charge.