Automated Data Processing (ADP) provides computer software and services to a host of companies, including automobile dealerships. ADP charges dealerships a monthly lease for hardware, software, and support services, but does not charge for training the dealerships' employees. Dealerships need only pay for their employees' time and travel to ADP headquarters, where they attend "Software U" at no additional charge. The time and travel expenses paid by a dealership to train workers is an example of what type of specialized investment?
a. Dedicated asset
b. Site specificity
c. Physical-asset specificity
d. Human capital
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