Creations Media Inc., a publishing company, conducted an internal survey on employee satisfaction. The results indicated that a majority of its support staff considered their jobs to be monotonous. In order to change this, management decided to combine the job duties of assistants, typists, and file clerks into a single job that requires all three kinds of work. Which of the following techniques of job design did this move constitute?

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19 June, 08:33

Creations Media Inc., a publishing company, conducted an internal survey on employee satisfaction. The results indicated that a majority of its support staff considered their jobs to be monotonous. In order to change this, management decided to combine the job duties of assistants, typists, and file clerks into a single job that requires all three kinds of work. Which of the following techniques of job design did this move constitute?

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Espinoza · Answer 1

Job extension

Explanation:

Job extension takes place when the tasks, duties and responsibilities of a certain job position increase to include new tasks, new duties and new responsibilities that are related to the original ones. While the employee is given more things to do, his/her level within the organization doesn't change. This job extension is usually done to avoid repeating and monotonous tasks.