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14 June, 23:48

InfoQEN received an order to supply Wi-Fi routers for a company. The brief mentioned that the router should connect up to 10 devices simultaneously. After delivery, the client informed InfoQEN that the devices were not connecting to the router. After analyzing the situation, InfoQEN replied that the router could cover devices only up to a range of 10 meters. The router that was supplied was built with regard to the number of devices to be connected and not built considering the possible distance between the devices and the router (in accordance with the client's wishes). In this scenario, the most likely reason for the client's problem is:

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  1. 15 June, 01:22
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    InfoQEN didn't receive complete information regarding all the required product specifications.

    Explanation:

    InfoQEN was only told that the WiFi router should connect up to 10 devices simultaneously, the client never mentioned at what distance these devices would be located. Obviously that is a serious issue since the router doesn't work properly because it was never meant to fulfill unknown client's needs.
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