Like any effective salesperson, Frazer walks into a customer's office, shakes hands, looks the customer in the eye, and smiles. After exchanging pleasantries, Frazer will try to create interest in his company's product, and establish:
A) how is the customer feeling (mood)
B) how long he or she has to make their presentation
C) which of the alternative products to demonstrate
D) whether to quote a full price or discount price
E) where the customer is in their buying process
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