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4 November, 11:24

A systematic procedure for defining customer desires and requirements and interpreting them in terms of product features, process requirements, and quality characteristics is:

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  1. 4 November, 13:00
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    Answer: Quality Function Deployment (QFD)

    Explanation:

    Quality Function Deployment (QFD) is a method of taking the requirements that customers want of a business and then making tangible plans with those desires to produce goods and services that will then fulfil the requirements of the consumer.

    It takes the wishes of consumers and makes plans with it to give them what they want. It defines customer desires and requirements and interprets them in terms of product features, process requirements, and quality characteristics.
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