Since Al's Auto Parts has had trouble with its windshield wiper manufacturer inthe past, it is requesting a guarantee from the company before it will placeanother order. Which of the service quality dimensions is being addressed inthis scenario?
A. Ethnics
B. Assurance
C. Tangibles
D. Responsiveness
E. Empathy
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Home » Business » Since Al's Auto Parts has had trouble with its windshield wiper manufacturer inthe past, it is requesting a guarantee from the company before it will placeanother order. Which of the service quality dimensions is being addressed inthis scenario? A.