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11 January, 20:13

A manager chooses to ignore a rigorous decision-making process and selects TV monitor A over monitor B because he "trusts" company A more than company B. If the decision he made was rational, which of the following is true?

a. Monitor A is really the better choice

b. The manager should have included "trust" as a criterion

c. Monitor B is really the better choice

d. The manager must have made a mistake in calculating his weighted criteria

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Answers (1)
  1. 11 January, 22:53
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    a. Monitor A is really the better choice

    Explanation:

    If we assume that the customer made a rational decision, it means that the decision will result in an optimal level of utility or benefit. In this case, TV monitor A is better because of the trust the customer has for the seller. This trust may have been due to previous experience with the seller.
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