When a customer is upset, candace will often speak with the customer herself so the customer will feel camp bow wow takes the issue seriously. in these situations, candace is fulfilling the role of management, which is part of the component?

Question

Business

Rodney Mcdowell

5 October, 19:44

When a customer is upset, candace will often speak with the customer herself so the customer will feel camp bow wow takes the issue seriously. in these situations, candace is fulfilling the role of management, which is part of the component?

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Answers (1)

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Gauge Cohen · Answer 1

The correct answer would be, Interpersonal Skills.

Explanation:

Candace works in the management level at Camp Bow Wow. Whenever a client is upset, she herself talks to him and calm him down, so that the customer won't feel that the company Camp Bow Wow does not take the matters seriously. It means Candace talks to the clients, interact with them, communicate with them and try to retain them through her good interpersonal skills. So she is fulfilling the role of management which is a part of interpersonal skills component.