At Acme Global, customer service is an important priority. However, Michael's latest performance appraisal focused on his lack of critical thinking and his lack of knowledge of the company's technology. What aspect of good performance appraisals does Michael's appraisal appear to be missing?

The correct answer is letter "B": based on mission and objectives.

Explanation:

Performance appraisals are evaluations managers make on how employees are conducting their day-to-day activities. Appraisals are standardized based on the duties and goals workers must fulfill according to their jobs. Determining if the employee is underperforming or meeting expectations will depend on that standard. However, every appraisal should also pay important attention to the objectives set for the workers, and if they are reaching them or not.