1. What are KPI's in the hospitality industry? a. Key Personal Indicators b. Key Performance Indicators c. Key Pathways Into Success d. Data that is seldom looked at by senior leadership 2. Which of the following is a labor KPI as discussed in the lecture notes. a. Covers per hour b.# of Employees c. Number of employees needed to run a shift d.# of Managers

1) Key Performance Indicators (KPIs)

2) Covers per hour

Explanation:

Critical success factors (CSFs) are fundamental requirements for competitive success. They represent what a business must excel at to make it very competitive and successful.

For example, customer satisfaction, quality product, employee satisfaction, productivity

Key Performance Indicators (KPI) are metrics which are used to measure whether or a business is achieving its CSFs

For example, a measure (KPI) of employee productivity would be amount of covers achieved per hour of labour