What people, organization, and technology factors contributed to scotts miracle-gro's supply chain problems?

When Scotts and Miracle-Gro merged, they formed the largest supplier of lawn and garden care products in the world. The problem is that the merger reduced productivity and increased customer dissatisfaction.

The largest problems that the merger faced were:

mismatching invoice systems customer overlapping duplicated sales force efforts conflicts in supply chain management and design lack of coordination between information systems

Many of those problems were solved when the company implemented SAP enterprise and JDA warehousing software because it solved most of the supply chain and sales issues.