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12 February, 14:45

Oracle states that its software breaks down internal organizational silos to "deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ). What is this managment tool?

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  1. 12 February, 18:28
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    Answer: Customer relationship management

    Explanation: The method of making and maintaining healthy relationships with current and potential customers is called customer relationship management. This is achieved by positive behavior and good service to the customers.

    In the given case, Oracle has made its software system to be friendly toward customers so that they can enjoy a flawless service.

    Hence we can conclude that the tool used is customer relationship management.
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