Based on the concept of service blueprinting, what is the "line of visibility?" select one:

a. the architectural line drawn on the the blueprint, below which are notes not meant to be seen by the client.

b. a metaphoric divide between the preparation work required before a service is to be provided, and when the actual service begins.

c. a metaphoric divide between the parts of a service that a guest sees and what they do not see.

d. a physical wall that literally prevents guests/customers from seeing what back stage employees do.

Question

Business

Avery Gaines

28 May, 22:40

Based on the concept of service blueprinting, what is the "line of visibility?" select one:

a. the architectural line drawn on the the blueprint, below which are notes not meant to be seen by the client.

b. a metaphoric divide between the preparation work required before a service is to be provided, and when the actual service begins.

c. a metaphoric divide between the parts of a service that a guest sees and what they do not see.

d. a physical wall that literally prevents guests/customers from seeing what back stage employees do.

+2

Answers (1)

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Humberto Sexton · Answer 1

The "line of visibility?" is:

c. a metaphoric divide between the parts of a service that a guest sees and what they do not see.

It basically is a line that separates front stage and back stage actions.