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1 November, 12:09

Since Al's Auto Parts has had trouble with its windshield wiper manufacturer in the past, it is requesting a guarantee from the company before it will place another order. Which of the service quality dimensions is being addressed in this scenario? a. responsivenessb. ethicsc. tangiblesd. assurancee. Empathy

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  1. 1 November, 14:33
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    Assurance

    Explanation:

    Assurance refers to the financial inclusion of compensation for goods and services. Assurance is partly different from insurance, the guarantee is applied partially for an unlimited period. Lack of trust due to past experience is what the company wants. Guarantees or insurance are usually provided to reassure customers. In this scenario it is possible to request a guarantee before the next order is issued.
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